Scan Card - Revolutionizing Business Networking

Scan Card General FAQs

• What is the purpose of onboarding slides in the application?

  Onboarding slides are designed to introduce new users to the app's features and benefits, providing a quick overview of what the application offers.

• Can I skip the onboarding slides if I'm in a hurry?

  Yes, users have the option to skip the onboarding slides at any point by clicking the "Skip" button. However, it's recommended to go through them for a better understanding of the app.

• How do I access the main interface after viewing the onboarding slides?

  After the last onboarding slide, click the "Get Started" or "Sign Up" button to create an account or log in, giving you access to the app's main interface.

• Is it possible to view the onboarding slides again if I initially skip them?

  Yes, users can access the onboarding slides again during the next app launch if they exit without creating an account or logging in.

Account Creation and Management

• How do I sign up or create an account in the application?

  Launch the app, go through the onboarding slides, and click the "Get Started" or "Sign Up" button after the last slide to create an account.

• Can I change my email address associated with the account?

  Yes, you can change your email address in the "Account Settings" section. Go to the "Change Email" option, enter the new email, and confirm the change.

• How can I delete my account?

  In the "Account Settings," there's an option to "Delete Account." Be cautious, as account deletion is irreversible, and all associated data will be lost.

• How do I sign out from the application?

  Click on the hamburger icon, go to "Account Settings," and choose "Sign Out." You'll be redirected to the login page for reauthentication.

Subscription and Billing

• How can I upgrade my subscription plan?

  Navigate to the "Upgrade Plan" section, choose between Premium and Enterprise plans, select the billing frequency (monthly or yearly), and proceed with payment.

• Is there a free trial available for subscription plans?

  Yes, new subscribers may have the option for a free trial. Check the subscription details during the upgrade process for more information.

• How do I check my current subscription details?

  Go to "Account Settings" and select "Subscription Details." This page displays information about your current subscription plan, including expiration date.

• What happens if I want to cancel my subscription?

  You can cancel your subscription at any time. Visit "Account Settings," choose "Subscription Details," and follow the cancellation instructions.

Card Management and Capture

• How can I add new cards to groups using the camera?

  Navigate to the "Groups" page, click "Add Cards," and either manually input card details or capture a card using the camera. You can also capture both sides.

• What happens if I capture a card without internet connectivity?

  The captured card is saved locally with a status marked as "saving." It will be synced when internet connectivity is restored.

• Can I edit or delete cards after adding them to groups?

  Yes, you can edit or delete cards. Go to the "My Cards" section or the relevant group, and you'll find options for editing and deleting.

Navigation and Settings

• How can I navigate to different modules within the app?

  Click on the hamburger icon, and a menu will appear. Select the desired module (e.g., Groups, Export, CRM) to navigate to the respective page.

• Is there an option to seek help or provide feedback within the app?

  Yes, go to "Account Settings" and choose the "Help" option. You can provide feedback or seek assistance through the provided channels.

• Where can I find information about the application and its version?

  In "Account Settings," select "About Scan Card." This page provides details about the app, including social media links, contact information, app version, and more.

Password Management and Security

• What should I do if I forget my password?

  Click on the "Forgot Password" link on the login page. Follow the instructions sent to your registered email to reset your password.

• How can I change my password?

  In "Account Settings," find the "Change Password" option. Enter your current password and set a new one to update your password.

• Are there security measures in place for password-related actions?

  Yes, the application implements security measures, such as time-bound links and account lockouts, to ensure the safety of password-related processes.